“Security Alert: All official service and transactional calls from SWARA FINCARE LIMITED will originate only from our registered 1600-series number 1600510222. Do not share OTPs, passwords, or banking credentials with anyone. Calls from any other number claiming to represent us should be treated cautiously.”
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Complaint
At Swara Fincare Limited, customer satisfaction is our priority. We are committed to providing prompt, efficient, and transparent grievance redressal services.
If you have any complaint, concern, or feedback regarding our products, services, employees, or business practices, you may contact us through the grievance redressal mechanism outlined below.
How to Raise a Complaint
Customers may submit their complaints through email, telephone, written communication, or by visiting our branch offices. Every complaint received will be acknowledged and addressed within the timelines prescribed under our grievance redressal policy.
Grievance Redressal Escalation Matrix
If your complaint is not resolved satisfactorily at the first level, you may escalate it to the next level as detailed below.
RBI Integrated Ombudsman Scheme
If the complaint is not redressed within 30 days from the date of lodging the complaint with Swara Fincare Limited, or if the customer is not satisfied with the resolution provided by the Company, the customer may file a complaint under the Reserve Bank – Integrated Ombudsman Scheme, 2021.
Complaints can be lodged online through the RBI Complaint Management System (CMS) portal or by contacting the Centralized Receipt and Processing Centre (CRPC) of the Reserve Bank of India.
RBI Complaint Management System (CMS)
RBI Sachet Portal
Information Required While Lodging a Complaint
For any grievance, customers are encouraged to first contact the Customer Care Executive at customercare@swarafincare.com or +91 9810970292 before escalating the matter to higher authorities as per the escalation matrix above.