We’re Here to Listen.
Your concern matters to us.
At Swara Fincare, we are committed to providing fair, transparent and responsive financial services. If you have a concern regarding our products, services, employees, collection practices or any other aspect of your customer experience, we encourage you to reach out to us.
Every complaint is recorded, acknowledged and reviewed through our grievance redressal mechanism.
Your complaint will be assigned a unique reference number for future communication and tracking.
Grievance Redressal Escalation Matrix
If your complaint is not resolved satisfactorily at the first level, you may escalate it to the next level as detailed below.
To register a grievance, please follow the escalation matrix outlined below.
Level 1: Filing a Grievance
Customers can register their grievance through any of the following channels:
Expected Resolution Time: Up to 7 days from the escalation date.
CALL US
Speak with our Customer Care team for assistance with your concern.
1800 123 0071
01
Customer Care Timing
Working Days: Monday to Saturday
Time: 9:00 AM – 7:00 PM
EMAIL US
Write to us with details of your concern, including your Loan Account Number / Customer ID, wherever applicable.
02
Our team will review your complaint and respond within the applicable service timeline.
VISIT A BRANCH
Find Your Nearest Branch
You may visit your nearest Swara Fincare branch and submit your complaint directly to the Branch Head / Relationship Manager.
Please carry relevant documents and your Loan Account Number / Customer ID to help us address your concern efficiently.
03
MESSAGE ON WHATSAPP
8796493003
Connect with Swara Fincare on WhatsApp for assistance with your query or complaint.
04
Our team will guide you through the next steps and help ensure your concern reaches the appropriate team.
Level 2: Grievance Redressal Officer (GRO)
Grievances received through email, phone, or written communication are directly assigned to the Grievance Redressal Officer (GRO) for resolution. Any grievance submitted at a Customer Care Centre that remains unresolved will be escalated to the GRO for further review and resolution.
Expected Resolution Time: Up to 15 days from the escalation date.
MATEEN WANI - (GRO)
CONTACT NO:
09810970292
EMAIL:
OFFICE ADDRESS:
A-27 D, II-Floor, Sector-16, Noida, Uttar Pradesh -201301
Level 3: Principal Nodal Officer (PNO)
If your grievance remains unresolved or you are not satisfied with the response received, you may escalate the matter to our Principal Nodal Officer (PNO).
Expected Resolution Time: Up to 15 days from the escalation date.
SUMIT TOMAR - (PNO)
CONTACT NO:
0120-4500978
EMAIL:
OFFICE ADDRESS:
A-27 D, II-Floor, Sector-16, Noida, Uttar Pradesh -201301
Level 4: RBI Integrated Ombudsman Scheme
If the complaint is not redressed within 30 days from the date of lodging the complaint with Swara Fincare Limited, or if the customer is not satisfied with the resolution provided by the Company, the customer may file a complaint under the Reserve Bank – Integrated Ombudsman Scheme, 2021.
Complaints can be lodged online through the RBI Complaint Management System (CMS) portal or by contacting the Centralised Receipt and Processing Centre (CRPC) of the Reserve Bank of India.
RBI Complaint Management System (CMS)
Physical Mail (CRPC)
Centralised Receipt and Processing Centre (CRPC), 4th Floor, Reserve Bank of India, Sector 17, Central Vista, Chandigarh 160017
Note: Customers are requested to first contact Swara Fincare through the above escalation levels before approaching the RBI Ombudsman.
Your concern matters to us.
We are committed to fair, transparent and timely resolution of all complaints.
